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Our Complaints Policy

At South Downs Motor Cycles t/a Winchester Motor Group  we pride ourselves on delivering first class customer satisfaction to all our customers, however we understand that every now and again we unfortunately don’t meet expectations. When this happens the first step to take is to get in contact with a member our team. 

If you have a general complaint:

For complaints relating to non-regulated activities, this is anything concerning the dealership, sales or after sales.

Please contact us directly via email with the details and any supporting  evidence.

If you do not have an email account, you can telephone us or send a letter.

43 St Cross Road, Winchester, Hampshire, SO23 9PU
01962 866331

complaints@winchestermotorgroup.com

Our management team is committed to resolve any issues or problems you have, whatever that may be. Often problems are quickly resolved within 24 hours leaving customers happy with the service they received.

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